7. ENTIRE AGREEMENT. This Agreement and any other terms that Microsoft provides for supplements, updates, or third-party applications constitute the entire agreement for the Software. Microsoft System Center is an integrated management platform that enables you to manage data centers, client devices, and hybrid cloud COMPUTing environments. Microsoft administrators using System Center now have the option to import the Office 365 Management Pack so that they can view all service communications in Operations Manager in System Center. This tool gives you access to the status of your subscribed services, active and resolved service incidents, and message center communications. For more information, see the Microsoft System Center Management Pack for Office 365 on the Microsoft Download Center. Unplanned downtime: Unplanned service incidents occur when one of the services is unavailable or unresponsive. To create workflows so that SLAs are applied automatically, contact your customer service managers, administrators, or customizers.
More information: Create and modify workflow processes The time for errors and warnings is calculated by taking into account the opening hours selected in the SLA record. If no working time record (customer service plan) is selected, the working hours are considered to be all day and every day. Opening hours. Select a customer service schedule record that defines the hours of operation for your support organization. This is useful for SLA time tracking calculations. If no working time record (customer service plan) is selected, the working hours are considered to be all day and every day. Financial note. Microsoft is not a registered dealer/dealer or investment advisor under U.S. federal securities law or securities laws in any jurisdiction and does not advise individuals on whether to invest, buy, or sell securities or other financial products or services. Nothing on the Services constitutes an offer or solicitation to buy or sell any securities. Neither Microsoft nor its licensors of stock prices or index data endorse or recommend any particular financial product or service.
Nothing on the Services is intended to be professional advice, including, but not limited to, investment or tax advice. 14. Terms specific to the service. The conditions before and after Article 14 apply in principle to all services. This section contains service-specific terms that apply in addition to the terms and conditions. These Service-Specific Terms govern any inconsistencies with the Terms and Conditions. Copyright and Trademark Notice. The Services are protected by the copyrights © of Microsoft Corporation and/or its suppliers, One Microsoft Way, Redmond, WA 98052, USA. All rights reserved. The Terms of Service contain Microsoft Trademark and Trademark Guidelines (www.microsoft.com/en-us/legal/intellectualproperty/trademarks/usage/general.aspx) (as amended).
Microsoft and the names, logos, and icons of all Microsoft products, software, and services may be unregistered or registered trademarks of the Microsoft group of companies in the United States and/or other countries. The following is a non-exhaustive list of Microsoft trademarks (www.microsoft.com/en-us/legal/intellectualproperty/trademarks/en-us.aspx). The names of actual companies and products may be trademarks of their respective owners. All rights not expressly granted in these Terms are reserved. Some software used on some Microsoft website servers is based in part on the work of the Independent JPEG Group. Copyright © 1991-1996 Thomas G. Lane. All rights reserved. The “gnuplot” software used on some Microsoft website servers is protected by copyright © 1986-1993 Thomas Williams, Colin Kelley. All rights reserved. e) share, publish, distribute or rent the Software, make the Software available to another person for use as a stand-alone offer to others, or transfer the Software or this Agreement to a third party. Office 365 operated by 21Vianet is a service offered and operated only in China.
This service is based on technology that Microsoft has licensed to 21Vianet. For more information, see About Office 365 operated by 21Vianet. Unplanned service incidents are defined as multi-tenant service outages that affect service usage, as defined in our Service Level Agreements (SLAs) and reported as such in the Service Health Dashboard. For unforeseen service incidents that impact the customer, where there has been a broad and tangible impact on a large number of organizations, a post-incident review (PIR) will be provided via your service status dashboard within 48 hours of resolving the incident, followed by a final PIR within five business days. The detailed PIR report includes: A service incident is an event that affects the delivery of a service. Service incidents can be caused by hardware or software failures in the Microsoft datacenter, a faulty network connection between the customer and Microsoft, or a major data center challenge such as a fire, flood, or regional disaster. Most service incidents can be resolved with Microsoft technology and process solutions and resolved in a short period of time. However, some service incidents are more serious and can lead to longer-term outages.
Scheduled maintenance events: Scheduled maintenance is a regular service update initiated by Microsoft for infrastructure and software applications. Scheduled maintenance notifications notify customers of service jobs that may affect the functionality of a Microsoft service. Customers are notified at least five days in advance of all scheduled maintenance work through the Message Center in the Microsoft 365 admin center. Microsoft typically schedules maintenance for times when service usage is historically lowest based on regional time zones. The Service Status section displays the current status of the service and details of service interruptions and outages. Information about scheduled maintenance is available in Message Center. For more information, see View the status of your services. Microsoft`s commitment to continuous improvement includes analyzing unforeseen service incidents that impact the customer to minimize future recurrences. 9. CONSUMER RIGHTS; REGIONAL DIFFERENCES.
This Agreement describes certain legal rights. You may have other rights, including consumer rights, under the laws of your state, province or country. Regardless of your relationship with Microsoft, you may also have rights to the party from whom you acquired the Software. This Agreement does not modify these other rights if the laws of your state, province or country do not allow it. For example, if you purchased the Software in one of the following regions or if mandatory national law applies, the following applies to you: This restriction applies to (a) everything related to the Software, services, content (including code) on third-party websites or applications; and (b) claims for breach of contract, warranty, warranty or condition; strict liability, negligence or other tort; or other claims; in any case, to the extent permitted by applicable law. Tax notice. Please see our tax notification page (aka.ms/taxservice) for more information on sales tax in the U.S. and the region. When a service incident occurs, Microsoft recognizes that fast, targeted, and accurate communication is essential for customers.
Microsoft notifies administrators by updating the customer-specific Service Health Dashboard (SHD) in the Microsoft 365 admin center. Service incident updates are specified every hour or, if a different cadence is required, in the SHD communication reservation. These updates, summarized below, will take effect on October 1, 2020. .